Frequently Asked Questions
Find solutions to common questions about Mailspring
- What is a Mailspring ID and why do I need one?
- How are Office 365 "flagged" emails reflected in Mailspring?
- What data does Mailspring collect when I use the product?
- I'm receiving repeated / duplicate open and link tracking events - why?
- How do I print an email?
- Can I import mail from another email application? (.mbox, mail archive formats, etc)
- How do I open the main menu?
- My recipients see "{DISARMED}" in the subject line of emails I send from Mailspring
- Can I move / transfer emails between connected accounts?
- Why can't I label or archive certain email conversations?
- Can I change the font, text size and color in the composer?
- How do I disable threading / conversation view?
- How do I open a thread / message in another window?
- Can I reply to or forward an email using a different account?
- Can I move messages between accounts?
- Why does Mailspring show "Important" markers—how can I turn them off?
- How do I hide / show the contact sidebar?
- How do I turn off or disable link tracking / read receipts?
- Does Mailspring support proxy servers?
- Can I change where Mailspring stores my mail?
- How do I empty the trash / spam folder in Mailspring?
- Does Mailspring support POP3 / POP?
- Does Mailspring Support Exchange?
- Does Mailspring sync my email through a third party server?
- Does Mailspring support "Categories" from Gmail or "Bundles" from Google Inbox?
- How is a Mailspring ID different from my email address?
- How much does Mailspring cost?
- How do I delete my Mailspring ID and all data stored on Mailspring servers? [GDPR]
- Can I create or modify contacts through Mailspring?
- How do I enable IMAP for Google Apps?